Equality Act 2010: Web Accessibility: does it apply to you?
Equality Act 2010, Section 29 (provision of services)
When this applies
The Equality Act 2010 likely requires your website to be accessible to disabled users. While there is no specific technical standard mandated for private businesses, courts use WCAG 2.1 AA as the benchmark. An inaccessible website could constitute discrimination.
The Equality Act applies to service providers generally. B2B websites should also consider accessibility, particularly if your services could be accessed by disabled individuals.
When it does not apply
Web accessibility obligations apply to websites and digital services. Not applicable without a website.
What is at stake
Discrimination claims from disabled users. No specific fine structure, enforced through county court claims. Reputational risk.
What to do
Aim to meet WCAG 2.1 AA accessibility standards. Provide alt text for images, ensure keyboard navigation works, use sufficient colour contrast, and avoid content that relies solely on colour.
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Check your business →Reviewed: 2026-06-25 · Source: official guidance